At JRW Finance Group Pty Ltd (ABN 57 691 406 318), we are committed to protecting your privacy and handling your personal information responsibly and securely.

This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Collection of Information

We collect personal information necessary to provide our mortgage broking services. This includes your name, address, contact details, date of birth, and financial information. We do not collect sensitive information such as health details, ethnicity, or political beliefs.

Information may be collected directly from you through website forms, email, phone calls, or in-person meetings. We may also collect information from third-party sources, such as lenders or other service providers, where necessary to support your application and ongoing services.

Use of Information

Your personal information is used to provide our mortgage broking services, assess applications, manage client relationships, and communicate with you regarding your services.

We may also use your information for marketing purposes, including updates on our services, promotions, and other relevant communications.

Where necessary, your information may be shared with third parties, including lenders, CRM platforms, or other service providers, both in Australia and overseas, to deliver our services effectively.

Cookies and Tracking

Our website may use cookies, Google Ads remarketing, and analytics tracking to improve user experience and understand how visitors interact with our site. You can manage your cookie preferences through your browser settings.

Storage and Security

We store personal information securely in Australia and using cloud-based services. We implement appropriate security measures, including encryption, access controls, and regular backups, to protect against unauthorised access, disclosure, or loss.

Access, Correction, and Complaints

You have the right to access and correct your personal information held by us. If you wish to make a request or have concerns about how your personal information is handled, please contact our Privacy Officer using the details below. We will respond promptly to any requests or complaints in accordance with privacy law.

Contact for Privacy Matters

For any questions, concerns, or requests regarding your privacy, please contact our Privacy Officer:

Joshua Weiler

Email: joshua.weiler@jrwfinance.com.au

Postal: Suite 302, 13/15 Wentworth Ave, NSW 2000, Australia.

Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The latest version will always be available on our website.