Privacy Policy

At JRW Finance Group Pty Ltd (ABN 57 691 406 318), we are committed to protecting your privacy and handling your personal information responsibly and securely.

This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Collection of Information

We collect personal information necessary to provide our mortgage broking services. This includes your name, address, contact details, date of birth, identification documents, employment and income details, assets and liabilities, and other financial information. Where relevant to a loan, we may also collect credit-related information (such as your credit history) and details of other people connected to an application, for example a co-borrower or guarantor. We do not collect sensitive information such as health details, ethnicity, or political beliefs.

Information may be collected directly from you through website forms, email, phone calls, or in-person meetings. We may also collect information from third-party sources, such as lenders or other service providers, where necessary to support your application and ongoing services.

Use of Information

Your personal information is used to provide our mortgage broking services, assess applications, manage client relationships, and communicate with you regarding your services.

We may also use your information for marketing purposes, including updates on our services, promotions, and other relevant communications.

Where necessary to deliver our services, your information may be shared with third parties. These can include lenders and aggregators, credit reporting bodies, lenders mortgage insurers, valuers, conveyancers and solicitors, your accountant or financial adviser where you have asked us to, and technology providers such as our CRM, email, cloud storage, and identity-verification providers. Some of these providers may store or process information overseas (for example, cloud services hosted outside Australia). Where that happens, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

Automated Tools and Marketing

We use software and automated tools to run our website, our marketing, and our internal admin. We do not use automated systems to make decisions about your loan, your eligibility, or your credit that would significantly affect you without a person being involved. Lending recommendations and assessments are made by a person, not by an algorithm.

Cookies and Tracking

Our website may use cookies, Google Ads remarketing, and analytics tracking to improve user experience and understand how visitors interact with our site. You can manage your cookie preferences through your browser settings.

Storage and Security

We store personal information securely in Australia and using cloud-based services. We implement appropriate security measures, including encryption, access controls, and regular backups, to protect against unauthorised access, disclosure, or loss.

We keep your personal information only for as long as we need it to provide our services and to meet our legal and regulatory obligations. Some records relating to credit assistance must be kept for a minimum period under the law (generally up to seven years), after which we securely destroy or de-identify them.

If a data breach occurs that is likely to result in serious harm, we will respond in line with the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

Access, Correction, and Complaints

You have the right to access and correct your personal information held by us. If you wish to make a request or have concerns about how your personal information is handled, please contact our Privacy Officer using the details below. We will respond promptly to any requests or complaints in accordance with privacy law. If you are not satisfied with our response, you can escalate the matter to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact for Privacy Matters

For any questions, concerns, or requests regarding your privacy, please contact our Privacy Officer:

Privacy Officer
Email: hello@jrwfinance.com.au
Postal: Suite 302, 13/15 Wentworth Ave, NSW 2000, Australia.

Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The latest version will always be available on our website.